E-commerce Conversion & Customer Experience Platform
Revolutionize online shopping with AI-driven voice and chat solutions that boost conversions, deliver personalized recommendations, and enhance customer satisfaction across your digital storefronts.
E-commerce Solutions & Use Cases
Smart Product Recommendations Engine
Our Product Recommendation AI analyzes customer behavior to deliver personalized suggestions that increase purchase value and discovery. Optimized for E-commerce.
AI Agents for E-commerce
Product Recommendation AI
Analyzes customer data and recommends relevant products
Retail Performance Benefits
- 30% increase in average order value
- Enhanced product discovery through personalized suggestions
- Higher conversion rates with tailored recommendations
- Improved cross-selling and upselling opportunities
E-commerce Implementation Process
Analyze customer browsing and purchase history
Identify patterns and preferences
Match with relevant product inventory
Generate personalized recommendations
Present suggestions through voice or chat interface
Intelligent Order Tracking System
The Order Tracking Assistant provides real-time updates and resolves shipping issues through conversational AI, keeping customers informed at every step. Optimized for E-commerce.
AI Agents for E-commerce
Order Tracking Assistant
Provides real-time order status and resolves shipping queries
Retail Performance Benefits
- 90% reduction in tracking-related support tickets
- Proactive delivery notifications and updates
- 24/7 order status information accessibility
- Streamlined returns processing and management
- Significantly reduced customer service workload
Interactive Product Expert System
Our Product Expert Assistant and Opportunity Detector work together to answer product questions and identify high-value sales opportunities during customer conversations. Optimized for E-commerce.
AI Agents for E-commerce
Product Expert Assistant
Answers detailed product questions based on specifications
Opportunity Detector
Identifies sales opportunities during conversations
Retail Performance Benefits
- 50% increase in conversion through informed purchasing decisions
- Significant reduction in shopping cart abandonment
- Enhanced customer confidence with expert product guidance
- Deeper customer understanding of product features and benefits
Comprehensive Product Information System
The Product Catalog Navigator instantly retrieves and presents detailed product specifications, compatibility data, and inventory information. Optimized for E-commerce.
AI Agents for E-commerce
Product Catalog Navigator
Extracts and presents relevant product specifications
Retail Performance Benefits
- Instant access to comprehensive product information
- Elimination of manual catalog lookups and searches
- Consistent product data across all customer touchpoints
- Enhanced inventory visibility and management
Complementary Solutions for E-commerce
Customer Support: Cut Costs by Half
Deliver 24/7 consistent support with empathetic AI that resolves common issues and seamlessly escalates complex ones. Specially optimized for E-commerce.
AI Agents for E-commerce
Triage Agent
Categorizes inquiries by type and urgency
Resolution Agent
Handles common questions and troubleshooting
Ticketing Agent
Creates and routes tickets for complex issues
Analytics Agent
Generates insights from support interactions
Technical Specialist
Resolves product-specific technical questions
Billing Assistant
Handles payment and invoice related inquiries
Escalation Manager
Determines when issues need human intervention
CSAT Monitor
Collects customer satisfaction feedback after interactions
Retail Performance Benefits
- 60% reduction in support costs
- Instant response times with no wait periods
- Consistent quality of support across all interactions
- Human support agents focused on complex issues only
- Improved customer satisfaction through faster resolution
- 24/7 support coverage without increasing staffing costs
- Better first-contact resolution rates for common issues
- Scalable support that grows with your customer base
- Reduced agent burnout by automating repetitive questions
- Valuable insights from aggregated support interaction data
E-commerce Implementation Process
Customer Contact: System receives customer inquiry through any supported channel.
Issue Classification: AI categorizes the type of support needed and assesses complexity.
Automated Resolution: Common questions are answered immediately with accurate information.
Ticket Creation: Complex issues are documented and routed to appropriate human agents.
Follow-up & Analytics: System tracks resolution status and captures data for process improvement.
Support Automation: Resolve 93% of Queries Instantly
Auto-resolve support queries 24/7 with intelligent responses and seamless human handoff when needed. Specially optimized for E-commerce.
AI Agents for E-commerce
Query Classifier
Categorizes incoming support requests by type and urgency
Knowledge Agent
Retrieves and formats relevant support information
Resolution Agent
Generates solutions and step-by-step troubleshooting
Escalation Manager
Determines when and how to hand off to human agents
Customer History Analyst
Reviews past interactions for context and patterns
Satisfaction Monitor
Gauges customer satisfaction with provided solutions
Process Automation Agent
Executes automated workflows for common tasks
Language Adaptation Agent
Adjusts communication style to customer preferences
Retail Performance Benefits
- 65% reduction in support costs
- 24/7 availability for global customer base
- Immediate response times with no queues
- Consistent quality of support experience
- Frees human agents to handle complex issues
- Improved customer satisfaction through faster resolution
- Automatic routing of complex issues to appropriate specialists
- Reduced agent burnout by handling routine questions
- Greater scalability during peak support periods
- Continuous improvement through machine learning
E-commerce Implementation Process
Query Reception: System receives customer inquiry through any supported channel.
Intent Classification: AI identifies the type of question or issue being presented.
Knowledge Retrieval: System searches for relevant information from knowledge base.
Response Generation: AI creates a personalized, helpful response to the query.
Escalation Assessment: System determines if human intervention is needed and routes accordingly.
AI for Website & OmniChannel: 24/7 Customer Engagement
Intelligent chatbots that provide instant website and app support, answer questions, and guide users through your digital experiences. Specially optimized for E-commerce.
AI Agents for E-commerce
Greeter Agent
Welcomes visitors and identifies their initial needs
FAQ Agent
Answers common questions using your knowledge base
Navigation Assistant
Helps users find specific pages and features
Product Advisor
Recommends relevant products or services
Handoff Coordinator
Manages smooth transitions to human support when needed
Analytics Agent
Captures user interaction data for continuous improvement
Personalization Engine
Tailors responses based on visitor behavior and history
Conversion Optimizer
Guides visitors toward desired actions and goals
Retail Performance Benefits
- Increase conversion rates by 35% with proactive engagement
- Reduce support ticket volume by handling common questions automatically
- Improve user experience with instant, consistent responses
- Collect valuable user feedback and identify common pain points
- Scale customer support without proportionally increasing staff
- Capture leads and contact information through natural conversation
- Guide users to relevant content and products based on their needs
- Provide 24/7 support coverage across all time zones
- Gather insights about user questions and website usability
- Seamless handoff to human agents when necessary
Ready to Transform Your E-commerce Customer Experience with Voixt AI?
Join forward-thinking retailers using Voixt to boost conversions, personalize shopping experiences, and deliver exceptional customer service.